Open Letter to Blue Note Jazz Club
Dear Blue Note Jazz Club,
When patrons have purchased tickets for a specific performer in advance, it is customary to alert said patrons if your line-up changes. This is especially true when you have sufficient notice of the act change to print out new programs for the month that include the new line-up. When said patrons arrive, are seated, and order drinks, only to learn that the act has changed unbeknownst to them, it is not proper to place all the blame on the “star” and none on your establishment. It is also customary to apologize. When the patrons ask for a moment to discuss whether they will be leaving and asking for a refund, do not act more concerned that their food order be canceled in an appropriate time period than the happiness of said customers. It would also be considerate to offer the customer a drink on the house or some token for the inconvenience. This shows that you wish to continue to serve said customers. Since you provided none of the services mentioned above, I doubt I will be returning to the Blue Note Jazz Club.
Thank you,
A Visitor to the Blue Note Jazz Club
